Explore Project Topics on: ASSESSMENT OF CUSTOMER SERVICE MANAGEMENT ON COMPANY DEVELOPMENT

ASSESSMENT OF CUSTOMER SERVICE MANAGEMENT ON COMPANY DEVELOPMENT (A CASE STUDY OF UNITY BANK PLC, UYO) ABSTRACT This research on the topic “Effect of customer services management on company development” seeks to investigate the impacts of customer services practitioners and their corresponding roles in company growths and developments. Eight... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

TABLE OF CONTENTS  Title page  Approval page  Dedication  Acknowledgement Abstract  Table of contents  CHAPTER ONE:  Introduction  1.1 Background of study  1.2 Statement of the study  1.3 Purpose of the study  1.4 Signification of the study  1.5 Research question  1.6 Research hypothesis  1.7 Scope of the study  1.8 Definition of... Continue Reading

ABSTRACT Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation.  Customer are satisfied when they get the service they want at the right time, right place , right price and  in the  right manner. The issue of efficient service in banking industry has being given serious... Continue Reading

AN ASSESSMENT OF CUSTOMER SERVICE IN FINANCIAL INSTITUTION. (A CASE STUDY UNION BANK OF NIGERIA PLC ENUGU). ABSTRACT Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation. Customer are satisfied when they get the service they want at the right time, right place , right price... Continue Reading

ABSTRACT Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation.  Customer are satisfied when they get the service they want at the right time, right place , right price and  in the  right manner. The issue of efficient service in banking industry has being given serious... Continue Reading

ABSTRACT Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation. Customer are satisfied when they get the service they want at the right time, right place , right price and in the right manner. The issue of efficient service in banking industry has being given serious... Continue Reading

ABSTRACT Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation. Customer are satisfied when they get the service they want at the right time, right place , right price and in the right manner. The issue of efficient service in banking industry has being given serious... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and technical... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and technical... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and... Continue Reading

(A CASE STUDY OF UNILEVER NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY The days of a customer adopting one product or company for life are long gone. With easy access and global competitiveness, customers are often swayed by advertisingand a chance at a... Continue Reading

ABSTRACT Organizations in the hospitality industry are employing various strategies to retain customers to their facilities due to the increasing competition in the industry and the complexity of customers demand. One key strategy is to ensure efficient customer service to patrons of hotels. This study examines the influence of customer service... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

The aim of this study was to investigate the effect of customer service strategies on  customer loyalty of insurance firms. The study specifically sought to establish the  extent to which quality service, service bay ambience and technology support  strategies affect loyalty of CIC insurance Group customers in Nakuru County. In  order achieve... Continue Reading

Abstract The project aims at providing a user-friendly application to enable Ghanaian small-scale firms to provide better after-sales service support. The provision of effective and efficient door-to-door customer service in Ghana has been a challenge to Small and Medium Enterprises (SMEs). This can be attributed to cost of acquiring technology... Continue Reading

INTRODUCITON 1.1   Background of the Study It is observable that a number of organizations are excellent at appearing or pretending to care for their customers. Some companies only pay “lip service” to their customer satisfaction. Others are remote from their customers and do not listen to them, while still some other companies believe that... Continue Reading

ABSTRACT In this world of globalization, computerized accounting system is becoming a very vital system in day to day operations to achieve developments in various organizations. In this survey carried to establish the impacts of computerized accounting system in improvements of organizations, research questions of both closed and open were issued... Continue Reading

TABLE OF CONTENTS Title Page                                                                                           i Approval... Continue Reading

TABLE OF CONTENTS Title Page i Approval page ii Dedication iii Declaration iv Table of contents v Chapter One 1.1 General Background of the Study 1 1.2 Statement of the Problem 5 1.3 Objective of the study 6 1.4 Research Questions 6 1.5 Hypothesis of the study 7 1.6 Scope and limitation of the study 7 Chapter Two Literature Review 2.1 Literature... Continue Reading

ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of... Continue Reading

  Abstract The Civil Service as the machinery of Government performs the unique role of governance and National development as such government everywhere in the world have come to terms with the need to train and re-train it’s human resource for them to be better equipped to maximize productivity levels and meet the challenges of governance and... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading

ABSTRACT This report is about Vehicle Management System for Luwinzo Bus Service Company located in Kenya. The company’s work was dominantly handled using a paper based system to keep records for different transactions made each day whereby all the jobs of the bus routes management were done manually. This is very difficult to the operators who... Continue Reading

        I.             To examine the impact of customer relationship management on customer retention.     II.          Q ueue related issues that customer face every day in the banking hall. how it relates to CRM effective loyalty.... Continue Reading

        I.             To examine the impact of customer relationship management on customer retention.     II.          Q ueue related issues that customer face every day in the banking hall. how it relates to CRM effective loyalty.... Continue Reading

ABSTRACT With the rapid development in Computer Technology, most organization have embraced the use of computer resources in its activities to enable them achieve its set down objectives. Electronic data processing is a wonderful tool which is used extensively in financial accounting to implore performance and accuracy. The principle aims of a... Continue Reading

ABSTRACT With the rapid development in Computer Technology, most organization have embraced the use of computer resources in its activities to enable them achieve its set down objectives. Electronic data processing is a wonderful tool which is used extensively in financial accounting to implore performance and accuracy. The principle aims of a... Continue Reading