Explore Project Topics on: IMPACT OF ELECTRONIC BANKING ON CUSTOMER SATISFACTION.

CHAPTER ONE INTRODUCTION 1.1.   Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for banks services. The Banking industry of the 21st century operates in a complex and competitive environment... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................. i APPROVAL. ................................................................................................................................... ii DEDICATION... Continue Reading

ABSTRACT The study examined the impact of electronic payment system on customer satisfaction in Nigeria. Particularly, the study investigated the extent to which electronic payment systems such as internet banking, mobile banking, ATM and POS system influence customer satisfaction in Nigeria using a case study of students of Redeemers University.... Continue Reading

The effect of electronic payment system on customer satisfaction in Nigeria banking system. (Banking and Finance) CHAPTER ONE INTRODUCTION 1.1.  Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for... Continue Reading

Appraisal of the effect of electronic payment system on customer satisfaction in Nigeria banking system. A study of Access bank Plc, Calabar  CHAPTER ONE INTRODUCTION 1.1.  Descriptive Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements,... Continue Reading

ABSTRACT  Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the... Continue Reading

  CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is also defined as 'the number of... Continue Reading

TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in  First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

    ABSTRACT Quality improvement can lead to increase in revenue and increased customer’s loyalty and the cross-selling of bank products as loyal customers spend more time with chosen banks, attract little administrative cost and are more profitable. The objective of the research is to... Continue Reading

CHAPTER ONE INTRODUCTION 1.1       Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met. Without the presence of customers, the goals and objectives of an organization will not be achieved. It is therefore pertinent to carry out a... Continue Reading

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The Nigerian banking sector, which plays the intermediation role between the surplus and deficit sectors of the economy, propels the development and growth of the economy. Soludo (2004), proposes the reform of the banking sector with the sole objective of moving the economy forward and... Continue Reading

TABLE OF CONTENTS DECLARATION ................................................................................................. i APPROVAL ...................................................................................................... ii DEDICATION... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................ i APPROVAL .................................................................................................................................. ii DEDICATION... Continue Reading

Marketing Accountability Standards Board (MASB) key performance indicator Willingness to recommend... Continue Reading

mso-fareast-font-family:'Times New Roman';color:#222222'>From Wikipedia, the free encyclopedia 'Times New Roman';color:#222222;mso-ansi-language:EN'>impact of customer satisfaction strategies   'Times New Roman';color:#222222;mso-ansi-language:EN'>(often abbreviated as mso-fareast-font-family:'Times New... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

IN ACCESS BANK NIGERIA PLC, KADUNA TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8... Continue Reading

ABSTRACT This study reviewed the concept of electronic banking (e¬-banking), examined its prospects for Nigerian banks and discussed associated risks. The study also went further to state the guidelines for e-banking as provided by the Central Bank of... Continue Reading

ABSTRACT Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling... Continue Reading

ABSTRACT Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

ABSTRACT This study examines the nature of employee satisfaction as it relates to customer satisfaction in the road transportation industry in Benin city, Nigeria. Attempt was made to investigate impact of employee satisfaction... Continue Reading

TABLE OF CONTENTS CHAPTER ONE: Introduction Background to the Study 1.2 Statement of Problem 1.3 Objective of the Study 1.4 Research Questions 1.5 Statement of Research hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Definition of key Terms CHAPTER... Continue Reading

THE IMPACT OF RELATIONSHIP MARKETING AS A TOOL FOR CUSTOMER SATISFACTION AND PROFITABILITY. (A CASE STUDY OF INTERCONTINENTAL BANK PLC, ABA) ABSTRACT This research work review extensively the meaning of Relationship Marketing and its role as a tool for customer satisfaction and profitability by using Intercontinental Bank Plc Aba, as a case study.... Continue Reading

TH E IMPACT OF ELECTRONIC BANKING IN NIGERIA BANKING SYSTEM (CRIT I CA L APPRAISAL OF UNITY BANK PLC) CHAPTE R ONE  INTRODUCTION 1.1 .   Background of the Study The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from... Continue Reading

ABSTRACT The banking industry in Nigeria is now facing unprecedented competition from non-traditional banking institutions, which now offer banking and financial service over the internet. The purpose of this study was to evaluate the influence of electronic banking on the Nigeria banking system. This study among other reasons would help to... Continue Reading

ABSTRACT Electronic banking System has become an important practice among Commercial Banks in Nigeria. The introduction of this electronic banking has improved banking efficiency in rendering services to customers.   It was in line with this that the study aimed at examining the impact of electronic banking in Nigerian banking system.   Through... Continue Reading

ABSTRACT Electronic banking System has become an important practice among Commercial Banks in Nigeria. The introduction of this electronic banking has improved banking efficiency in rendering services to customers.   It was in line with this that the study aimed at examining the impact of electronic banking in Nigerian banking system.   Through... Continue Reading