Explore Project Topics on: EFFECT OF TRAINING ON CUSTOMERS RETENTION IN ZENITH BANK

ABSTRACT This study was carried out on the effect of service quality on customers retention in hotels in Afikpo North L.G.A of Ebonyi State. The study involved 330 hotels in Afikpo North L.G.A of Ebonyi State. The study thus reached a total of 292 respondents, sampled on a stratified random sampling method, from the customers. Respondents were... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY It is an obvious fact that every organization tends to move to a position where customer satisfaction is given a favourable consideration. In other words, customer satisfaction is a construct that must be met optimally for efficient and effective achievement of stated objectives, and for smooth... Continue Reading

INTRODUCTION Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. The generally accepted definition today is one of interaction between the situation and the individual. It is the psychological and physical state that results when the resources... Continue Reading

INTRODUCTION Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. The generally accepted definition today is one of interaction between the situation and the individual. It is the psychological and physical state that results when the resources... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by... Continue Reading

CHAPTER ONE INTRODUCTION 1.1Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by its... Continue Reading

ABSTRACT Credit risk management is an essential function of banks and bank management strive to satisfy the legitimate credit needs of the community it tends to serve. This study is aimed at analysing the effect of credit risk management on the performance of banks in Nigeria with particular reference to Zenith Bank Kabuga branch. The importance... Continue Reading

ABSTRACT The economic policies or interpretation of such policies has always left a key question unanswered, how much authorities do such policies allow the banks to use their powers to lend, to made remarkable impact in the overall economic situation in the country. Like in banks in most developing economic (Nigeria inclusive) the role of... Continue Reading

ABSTRACT The economic policies or interpretation of such policies has always left a key question unanswered, how much authorities do such policies allow the banks to use their powers to lend, to made remarkable impact in the overall economic situation in the country. Like in banks in most developing economic (Nigeria inclusive) the role of... Continue Reading

               CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank.... Continue Reading

THE ) ABSTRACT The economic policies or interpretation of such policies has always left a key question unanswered, how much authorities do such policies allow the banks to use their powers to lend, to made remarkable impact in the overall economic situation in... Continue Reading

ABSTRACT The aim of the study is to critically look into the effective leadership as the platform for the realization of organization goals. The study identifies various key areas where leaders must pursue clear objectives. This study therefore attempts to consider the various essential skills for effective leadership and how they can facilitate... Continue Reading

ABSTRACT The purpose of the study was to find out the impact of training on employees retention in Concern World wide Uganda. The objective of the study was to establish the relationship between training and retention of employees, to examine the impacts of training on retention of employees in organization, to examine the training methods used in... Continue Reading

Induction training is absolutely vital for new starters in an organization. Good induction training  ensures new recruits are settled down quickly, comfortably and happily to a productive role. Poor induction training for new recruits may increase the risk of the problems like poor performance,  low job satisfaction, absenteeism and resignations... Continue Reading

ABSTRACT. The study was on the impacts of training for retention of employees in organizations in Uganda. Didi's world was used as a case study. The general objective of the research was to identify the impacts of training for retention of employees in organization in Uganda. The research problem was down into specific objectives. These included;... Continue Reading

While Rayner (2008) suggested that it is better for an organisation to retain a qualify employee rather than hiring, because employee retention signified taking a proper process of encouraging the employees to dwell in the organisation as long as they desire. The inability to retain employees can lead to more expenditures, losing well skilled... Continue Reading

ABSTRACT  Electronic banking is simply operating the banking system through the internet and it signifies both global public network and a family of technologies. In Nigeria, the banking industries are basically on-line at real time with web site which is restricted only to... Continue Reading

ABSTRACT Electronic banking is simply operating the banking system through the internet and it signifies both global public network and a family of technologies. In Nigeria, the banking industries are basically on-line at real time with web site which is restricted only to information and also it restricts most of their dealings to E-banking via... Continue Reading

ABSTRACT The role of banks as financial intermediary is crucial to the growth of any society. Primarily, bank supply, such financial services as provision of savings and time deposits, call deposits, working capital and terms loans, tender and performance bonds... Continue Reading

ABSTRACT This study was carried out to ascertain the impact of motivation an employee’s productivity in the Nigeria banking industry. To this effect, it sought to determine the effectiveness of zenith Bank Plc motivation on employee’s productivity with... Continue Reading

ABSTRACT This study was carried out to ascertain the impact of motivation an employee’s productivity in the Nigeria banking industry. To this effect, it sought to determine the effectiveness of zenith Bank Plc motivation on employee’s productivity with the view to helping existing Banking Institution in  maximizing employees in achieving the... Continue Reading

ABSTRACT   The aim of the study is to appraise the role of internal audit in the management of fraud with special emphasis on Zenith Bank Plc. The main objective of this study is to ascertain the role played by internal audit in the management of fraud. The specific objectives include; (1) to examine the role of internal audit in the detection of... Continue Reading

The aim of the study is to appraise the role of internal audit in the management of fraud with special emphasis on Zenith Bank Plc. The main objective of this study is to ascertain the role played by internal audit in the management of fraud. The specific objectives include; (1) to examine the role of internal audit in the detection of fraud, (2)... Continue Reading

BANK SERVICE DELIVERY AND CUSTOMERS' SATISFACTION IN NIGERIA BANK Bank service delivery is concerned with the provision of quality services to customers. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level of... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   Background of the Study 'No well to do institute leaves the teaching of its business techniques to the traditional methods only, the method of watch-the master perform after he is... Continue Reading

ABSTRACT The attention of the study is directed to the impact of delegation on management decision making. Every organization whether big or small must taken decision. The decision may be on any of the following levels of management; (a) Top level... Continue Reading

ABSTRACT This study primarily aims at finding out the impact of internal control system on the profit performance of commercial banks in Nigeria with an empirical study on Orient Bank of Nig. Plc and United Bank of Africa Plc. Internal control systems impact on commercial banks might be as a result of nonadherence to the system or stringent,... Continue Reading

ABSTRACT This research was undertaken to the impact of internal audit on the performance of a company. The purpose was to find out the functions they have contributed to the overall of the company. Others includes whether internal audit has any... Continue Reading