Explore Project Topics on: PRINCIPAL MANGEMENT SKILLS AND EFFECTIVENESS OF SERVICE DELIVERY

ABSTRACT This study examines improving strategic planning skills to sustain competitive service delivery in GTBank. Both primary and secondary data were used for the analysis of the study. Primary data was collected using interviews and administration of questionnaires on a purposive sample of 150 staff. Secondary data was collected from journals,... Continue Reading

ABSTRACT This study examines improving strategic planning skills to sustain competitive service delivery in GTBank. Both primary and secondary data were used for the analysis of the study.   Primary data was collected using interviews and administration of questionnaires on a purposive sample of 150 staff.   Secondary data was collected from... Continue Reading

ABSTRACT This research work was carried out to assess the effectiveness of Microfinance Banks’ enhanced service delivery to small scale enterprises in Imo State. The survey research method was adopted for this study. A 35 items questionnaire was used in studying the population size of the managers of 58 registered small and medium scale... Continue Reading

ABSTRACT  Marketing is the set of creative human activities aimed at identifying anticipating and satisfying human needs and wants through exchange as efficiently and as efficiently and as effectively as possible (Adirika P 990:3). This study focused on the effectiveness of consumer service delivery in the fast food industry a case study of Mr.... Continue Reading

ABSTRACT  Marketing is the set of creative human activities aimed at identifying anticipating and satisfying human needs and wants through exchange as efficiently and as efficiently and as effectively as possible (Adirika P 990:3). This study focused on the effectiveness of consumer service delivery in the fast food industry a case study of Mr.... Continue Reading

Table of Contents DECLARATION APPROVAL ii DEDICATION iii ACKNOWLEDGEMENT iv Abstract vii CHAPTER ONE 1 1.0 Introduction 1 1.1 Background to the study I 1.2 Statement ofthe problem~ 5 1.4 Specific Objective 5 1.5 Research Questions 5 1.6 Scope of the study 6 1.6.lAreascope 6 1.6.2 Content scope 6 1.6.3TimeScope 6 1.8. Definition of key concepts 7... Continue Reading

CHAPTER ONE INTRODUCTION Background to the Study Secondary education’s general goals of concocting people for suitable living in the society and for higher education have made it imperious that it should, among others, supply trained manpower in the applied science, technology and commerce at sub-professional levels; inspire its students with... Continue Reading

Performance in the Police Service in Kenya has been deteriorating over the years. For this  reason, the National Police Service has recently developed an ambitious plan for police  reforms, aimed at transforming the Police Service into an institution that will be modern,  efficient and effective and responsive to the needs and expectations of... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY This project work is titled Negotiation skills as tool for enhancing timely delivery of material. It is inevitable for every organization whether big or small, private or public to procure materials for production or for consumption. Such material can be raw material, finished goods or equipment... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY It is the responsibility of managers and to manage and to achieve results through the efforts of other people. This involves the effective utilization of human resources. The way in which managers exercise their responsibilities and duties is... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background of the Study The past three decades have witnessed dramatic changes in the types of skill that employees require to succeed in the workplace. New technologies have provided individuals with the means to access and distribute specialized information quickly and easily, reducing demand for skills associated... Continue Reading

ABSTRACT Promotion policies increase morale, productivity and employment satisfaction, and to decrease turnover by rewarding employees who possess the desire, commitment and qualifications to advance within the organization. In addition to delivering value to customers and increasing the wealth of shareholders or owners, state owned enterprises... Continue Reading

Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing... Continue Reading

Service delivery is the main mandate of the public sector and efficiency is critical to  service delivery. However, the public sector has experienced several challenges in  service delivery provision that impact the quality, timeliness and costs of these  services. In the Directorate of Immigration and Registration of Persons ... Continue Reading

ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of... Continue Reading

ABSTRACT The major purpose of this study was to evaluate improving the efficiency and effectiveness of the OTM graduates through the acquisition of ICT skills. The design of the study was an opinion survey research. The population consisted of 50 respondents, made up of 15 OTM staff and 35 students in Delta State Polytechnic, Ozoro. The simple... Continue Reading

ABSTRACT The major purpose of this study was to evaluate improving the efficiency and effectiveness of the OTM graduates through the acquisition of ICT skills. The design of the study was an opinion survey research. The population consisted of 50 respondents, made up of 15 OTM staff and 35 students in Delta State Polytechnic, Ozoro. The simple... Continue Reading

The study sought to find out the effects of Rapid Results Initiatives (RRI) on service delivery  in the civil service of the republic of Kenya. The research covered Mombasa County which  comprises of four Sub Counties namely; Likoni, Changamwe, Kisauni and Mombasa and  basically focused on the employees of the departments of Coordination of... Continue Reading

Abstract As decade after decade passes, the world has proved extremely progressive especially in technology. As the world goes completely digital and most people become computer savvy, it is pivotal to have programming skills to avoid becoming redundant. In creating a world where programming skills is a culture, it is necessary to instil such... Continue Reading

(A CASE STUDY OF UNION BANK) ABSTRACT This study looked at the effectiveness of information technology in banking system delivery using Union Bank Enugu as a case study.           The research therefore is aimed at examining how effective information... Continue Reading

(A CASE STUDY OF UNION BANK) ABSTRACT This study looked at the effectiveness of information technology in banking system delivery using Union Bank Enugu as a case study. The research therefore is aimed at examining how effective information technology is to the... Continue Reading

GSM SERVICE DELIVERY IN SMEs IN NIGERIA CHAPTER ONE INTRODUCTION 1.1      Background of the study In today’s highly competitive global market place, the pressure on organization’s to find new ways to creating and delivering value to customers is growing stronger. ICT is today being applied in many organizations in a wide range and... Continue Reading

CHAPTER ONE INTRODUCTION 1.1   Background of the Study It has been argued that service delivery and policy making have radically been re-interpreted with the shift from “top-down” policy processes to negotiation, and effective delivery. Services should no longer rest solely with professional and managerial staff but rather the aim is to... Continue Reading

ABSTRACT Every local government in Nigeria desires quality service delivery as it is pertinent to the sustainability of grassroots development. The fundamental factor in achieving quality services, are adequate and reliable of the revenue sources as well as quality human resources that will serve as instrument for formulation and implementation of... Continue Reading

(Case study of Registered SMEs in Edo State) CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY In today’s highly competitive global market place, the pressure on organization’s to find new ways to creating and delivering value to customers is growing stronger. ICT is today being... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

  CHAPTER ONE 1.1  BACKGROUND TO THE STUDY The background of the study can be traced back to the colonial era during the administration OF Lord Lugard. Formally, Kogi Hotels was known to be a catering rest house meant for public servants and other traveling. By then, no amount of money was been charged for the service rendered. The catering rest... Continue Reading

IN FIRST BANK PLC, KADUNA CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though banks are... Continue Reading

This research work is aimed at the assessment of the effect of the New Public management on service delivery in the public service. New public management is a new paradigm of public administration or management is aimed at enhancing effectiveness and efficient service delivery. Therefore, this work has asssed that.... Continue Reading