Explore Project Topics on: ASISTANCES CUSTOMERS RELATIONSHIP IN AN ORGANISATIONAL MANAGEMENT

TABLE OF CONTENTS CHAPTER ONE: INTRODUCTION 1.1       Background of the Study 1.2       Statement of Problem 1.3       Objectives of the Study 1.4       Research Questions 1.5       Research Hypotheses 1.6       Significance of the Study 1.7       Scope of the Study 1.8       Operational Definition... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

ABSTRACT Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer... Continue Reading

ABSTRACT The competitive nature of our capitalist economy has obviously necessitated the application of certain techniques by banks in a bid to sustain customer patronage, remain in business and outwit competitors. Herein lies the substance of relationship as a... Continue Reading

THE IMPACT OF RELATIONSHIP MARKETING ON CUSTOMERS SATISFACTION AND PROFITABILITY. (A CASE STUDY OF MTN NIGERIA , ABA) ABSTRACT This research work review extensively the meaning of Relationship Marketing on customer satisfaction and profitability by using Intercontinental Bank Plc Aba, as a case study. This study was carried out to reveal the... Continue Reading

CHAPTER ONE INTRODUCTION Maintaining healthy employee relations in an organization is a pre-requisite for organizational success. Strong employee relations are required for high productivity and human satisfaction. Employee relations generally deal with avoiding and resolving issues concerning individuals which might arise out of or influence the... Continue Reading

1.2       Statement of Research Problem  The role of organisational leaders in facilitating optimum or high performance in work organisations cannot be over emphasised. A number of studies that have examined the relationship between leadership styles and organisational performance had indicated that leadership behaviour and organisational... Continue Reading

TABLE CONTENTS Declaration Approval Dedication Acknowledgements iv Table Contents v List of Tables ix List of Acronyms X Abstract CHAPTER ONE ~ ~1 INTRODUCTION ~ ~1 1.1 Background To The Study 1 1.1.1 Historical Background 1 1.1.2 Theoretical Perspective 4 1.1.3 Conceptual Background 5 1.1.4 Contextual Perspectives 8 1.2 Problem Statement 8 1.3... Continue Reading

Companies now face more challenges as the turbulence in the environment continues. Getting  and maintaining loyal customers for higher organizational performance is critical for survival  and growth. This study aimed at identifying the effect of the customer relationship marketing on  organizational performance in the crop protection industry,... Continue Reading

ABSTRACT The study examines the role of electronic commerce in improving customers satisfaction. Using Jumia customers in Benin city, it sought to ascertain if there is a significant relationship between electronic commerce and customers satisfaction A survey... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by... Continue Reading

Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer loyalty in the... Continue Reading

CHAPTER ONE INTRODUCTION 1.1Background to the Study Britannia Concise Encyclopedia (1995), defined Bank as a financial institution authorized to provide variety of financial services, including customer and business loans (generally short term), checking service, credit cards and saving accounts. A bank is a financial institution authorized by its... Continue Reading

Customer satisfaction has emerged as a major area of concern for researchers, theorists and managers in organisations due to its importance. Every organization thus endeavours to ensure customer satisfaction in order to gain the loyalty of their customers. Therefore, the study examined the impact of customer satisfaction on customer loyalty in the... Continue Reading

ABSTRACT This research work titled “the impact of sales promotion on customers patronage (A survey of customers in Kaduna North local government).The objective of the study is identify the best promotional tools to use in carrying out sales promotion and drawing the attention of the customer and the ignorance of sales promotion by the dealers.... Continue Reading

ABSTRACT This research work titled “the impact of sales promotion on customers patronage (A survey of customers in Kaduna North local government).The objective of the study is identify the best promotional tools to use in carrying out sales promotion and drawing the  attention of the customer and the ignorance of sales promotion by the dealers.... Continue Reading

ABSTRACT This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business. Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business. Various method where employed in... Continue Reading

ABSTRACT  This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business.   Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business.   Various method where... Continue Reading

TABLE OF CONTENT Title page                                                                         i Certification... Continue Reading

(A CASE STUDY OF PEACE MASS TRANSIT, PEACE PARK ENUGU ROAD NSUKKA, ENUGU STATE.) ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers,... Continue Reading

ABSTRACT Road Transportation was viewed by the researcher as a sine qua non in the economy whether developed or developing. Road transportation is seen as the engine of an economy. It links producers, suppliers, consumers and commuters. But poor, ineffective and inefficient road transportation system have crippled development and the collapse of... Continue Reading

Abstract This study investigated the relationship between perceived organizational politics, perceived organizational support and counterproductive work behavior among Vandeikya Local Government Staff. The study adopted survey research design. A total of 400 participants completed their questionnaires and returned to the researcher. The... Continue Reading

  Abstract This study investigated the relationship between perceived organizational politics, perceived organizational support and counterproductive work behavior among Vandeikya Local Government Staff. The study adopted survey research design. A total of 400 participants completed their questionnaires and returned to the researcher. The... Continue Reading

Application Of Queuing Models To Customers Management In The Banking System. ABSTRACT Queues are common sight in banks these days especially on Mondays and on Fridays. Hence queuing theory which is the mathematical study of waiting lines or queue is suitable to be applied in the banking sector since it is associated with queue and waiting line... Continue Reading

TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION A CASE STUDY OF ENUGU NORTH MASS TRANSIT ABSTRACT This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business. Customers are very vital for the survival of transport business. This work exposes the readers... Continue Reading

¬ ABSTRACT This research work is geared towards the management of Micro Finance Bank Advance and customer default in Banking industries in Nigeria and the implementation of its policies by Isoko IC – Global Bank Limited Oleh Delta State. The major economic... Continue Reading

Abstract Total Quality Management (TQM) has been practised in diverse industries from manufacturing to services. But its important in banking sector has attracted only few researchers. By providing the best service quality in Banks higher organizational performance will be expected. So customer satisfaction plays a major role to survive in the... Continue Reading

Abstract Total Quality Management (TQM) has been practised in diverse industries from manufacturing to services. But its important in banking sector has attracted only few researchers. By providing the best service quality in Banks higher organizational performance will be expected. So customer satisfaction plays a major role to survive in the... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF STUDY It is the responsibility of managers and to manage and to achieve results through the efforts of other people. This involves the effective utilization of human resources. The way in which managers exercise their responsibilities and duties is... Continue Reading

; A CASE STUDY OF EASTWIND FOODS ABSTRACT The   research provides an appraisal of the use of supply chain management in manufacturing organization to control inventory levels while providing adequate service... Continue Reading