Explore Project Topics on: APPRAISAL OF THE EFFECT OF ELECTRONIC PAYMENT SYSTEM ON CUSTOMER SATISFACTION IN NIGERIA

Appraisal of the effect of electronic payment system on customer satisfaction in Nigeria banking system. A study of Access bank Plc, Calabar  CHAPTER ONE INTRODUCTION 1.1.  Descriptive Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements,... Continue Reading

CHAPTER ONE INTRODUCTION 1.1.   Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for banks services. The Banking industry of the 21st century operates in a complex and competitive environment... Continue Reading

The effect of electronic payment system on customer satisfaction in Nigeria banking system. (Banking and Finance) CHAPTER ONE INTRODUCTION 1.1.  Background of the Study Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technological improvements, increased awareness and demands for... Continue Reading

ABSTRACT The study examined the impact of electronic payment system on customer satisfaction in Nigeria. Particularly, the study investigated the extent to which electronic payment systems such as internet banking, mobile banking, ATM and POS system influence customer satisfaction in Nigeria using a case study of students of Redeemers University.... Continue Reading

    ABSTRACT The use of electronic payment systems provide a lot of benefits to its users but despite these, the Nigeria economy is still regarded as cash-based where majority of its people prefer to carryout daily transactions with cash. The research was... Continue Reading

ABSTRACT  Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the... Continue Reading

ABSTRACTThis study focuses on the impact of Electronic banking on the payment system in Nigeria.The main objective of this work is to identify how electronic banking has impacted orimproved the payment system in Nigeria and its impact on customer satisfaction. In other toachieve this, primary data which exist inform of questionnaire and oral... Continue Reading

ABSTRACTThis study focuses on the impact of Electronic banking on the payment system in Nigeria.The main  objective   of this  work  is to  identify how  electronic   banking has  impacted  orimproved the payment system in Nigeria and its impact on customer satisfaction. In other toachieve  this, primary data which exist inform of ... Continue Reading

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing... Continue Reading

CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY             An information system (IS) can be viewed essentially as a social system with some technological elements (Land, 1994; Soriyan, et al. 2001). This indicates a shift from an initial... Continue Reading

ABSTRACT The financial institutions seek to cut the cost of mediators through direct deal with the consumers and share information with the Internet users as well as encourage customers to pay on-line. One of the main problems faced by Organizations in terms of dealing and paying on-line that Internet users are worried and unwilling to send... Continue Reading

ABSTRACT Electronic commerce and electronic business are the inevitable mediums of exchange in an increasingly wired world. To better understand the problems and perspectives of electronic payment systems, it is wise to look at not only the current systems in place, but to also examine what the future may hold. This research work describes the... Continue Reading

ABSTRACT The financial institutions seek to cut the cost of mediators through direct deal with the consumers and share information with the Internet users as well as encourage customers to pay on-line. One of the main problems faced by Organizations in terms of dealing and paying on-line that Internet users are worried and unwilling to send... Continue Reading

ABSTRACT Electronic commerce and electronic business are the inevitable mediums of exchange in an increasingly wired world. To better understand the problems and perspectives of electronic payment systems, it is wise to look at not only the current systems in place, but to also examine what the future may hold. This research work describes the... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................. i APPROVAL. ................................................................................................................................... ii DEDICATION... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in  First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

INTRODUCTION Today’s competitive market, in almost every category of products and service, is characterized by accelerating change, innovation, and massive amounts of new information, much by changing customer needs significant and customers’ behaviour and market changes happen almost over night change in market preference or technology, which... Continue Reading

INTRODUCTION Today’s competitive market, in almost every category of products and service, is characterized by accelerating change, innovation, and massive amounts of new information, much by changing customer needs significant and customers’ behaviour and market changes happen almost over night change in market preference or technology, which... Continue Reading

ABSTRACT Role Based Access Control (RBAC) is a flexible and policy neutral access control security management model. For large systems, with hundreds of roles, thousands of users and millions of permissions, managing roles, users, permissions and their interrelationships is a formidable task that ca1mot realistically be centralised in a small team... Continue Reading

ABSTRACT The study investigates the Federal Government of Nigeria electronic payment system implementation and the constraints confronting it with a view to providing solutions to the constraints so identified. The study is motivated by the apparent low level of... Continue Reading

THE IMPACT OF ELECTRONIC IN NIGERIA BANKING SYSTEM (CRITICAL APPRAISAL UNITY BANK PLC) ABSTRACT Electronic Banking System has become an important practice among commercial banks in Nigeria. The introduction of the electronic banking has improve banking efficiency in rendering services to customer, it was inline with this that the study am at... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

TABLE OF CONTENTS DECLARATION ii APPROVAL ACKNOWLEDGEMENTS iv ABSTRACT TABLE OF CONTENTS vi CHAPTER ONE 1 THE PROBLEM AND ITS SCOPE 1 1.1 Background to the study 1 1.2 Statement of the problem 3 1.3 Purpose of the study 4 1.4 Research objectives 4 1.6 Scope of the study 5 1.6.1 Geographical scope 1.6.2 Theoretical scope 1.6.3 Content scope 1.6.4... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

ABSTRACT This study examines the nature of employee satisfaction as it relates to customer satisfaction in the road transportation industry in Benin city, Nigeria. Attempt was made to investigate impact of employee satisfaction... Continue Reading

ABSTRACT Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling... Continue Reading

ABSTRACT Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling... Continue Reading

ABSTRACT E-payment system is increasingly becoming a daring means of payments in today’s business world. This is due to its efficiency, convenience and timeliness. It is a payment system that is continuously being embraced and adopted in the financial system of both developed and developing countries with a view to simplify and ease payments in... Continue Reading