EFFECT OF EMPLOYEE TRAINING AND MANAGEMENT DEVELOPMENT ON ORGANISATIONAL PERFORMANCE
( A CASE STUDY OF FIRST BANK NIGERIA PLC. ANYIGBA)
ABSTRACT
This project tilted “the effect of employee training and management development” has the following objectives. To determine whether training and development programme leads to higher productivity. To know the parties that benefit from training exercise. To establish how training exercise can be made effectively. The methodology used in collecting data relating to this study was random sampling and simple percentages; source of data collection include the following: primary source and secondary source of data collection. Primary includes personal interviews, questionnaire etc. while secondary source of data collection includes journals, textbooks, magazine, newspapers, hand-out etc. the instrument used in testing the validity of this data are simple percentage and chi-square. The major findings of the study reveals that employee training is a positively related to effective performance of an employees in organisation. Since there are a lot to be done, the following recommendations are made. It was recommend that; Management in every organisation should select and evaluate these staff who are due for training for the propose of competency, they should also attend management courses, such as on the job assessment and any other training assessment that is desirable in order to alert in alternative trainees. It was also recommended that business should thoroughly make use of standards set by every organisation, the object of which must be to meet the training standard as efficiently as possible. This can best be done in training the individual workers by means of a systematic training programme, based on the job requirement.
TABLE OF CONTENTS
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Research Hypotheses
1.5 Significance of the Study
1.6 Scope And Limitations of the Study
1.7 Operational Definition of Terms
1.8 Organisation of Work
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Introduction
2.2 An Overview of First Bank Nigeria Plc, Anyigba
2.3 The Concept of Training and Development
2.4 Importance of Training and Development
2.5 Assessing Training Needs
2.6 Selective Methods And Techniques of Training and Development
2.7 Evaluation OF Training
2.8 Effect of Training and Development on Organisational Performance
2.9 References
CHAPTER THREE
RESEARCH METHOD
3.1 Introduction
3.2 Research Design
3.3 Area of the Study
3.4 Sources and Method of Data Collection
3.5 Population of the Study
3.6 Sample And Sampling Techniques
3.7 Methods of Data Presentation And Analysis
CHAPTER FOUR
PRESENTATION AND INTERPRETATION OF RESULTS
4.1 Introduction
4.2 Data Presentation And Analysis
4.3 Test Of Hypotheses
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary of Findings
5.2 Summary of the Study
5.3 Conclusion
5.4 Suggestions For Further Research
5.5 Recommendations
Bibliography
Appendix
CHAPTER ONE
INTRODUCTION
1.1 Background to the Study
The importance of management training and development in the realization of organizational goals spend huge amount of money frequently in order to recruit employees regardless of their previous training, education and experience, needs to be introduces to their new employers work environment and to be shown how to perform specific tasks.
Moreover, specific occasions for training and development arise when employees are transferred to promoted or when the job changes and new skills must be learned, perhaps, because of changes brought about by technology and automation.
Furthermore, considerable body of researchers show that productivity of work group is affected by training and development. Experienced executives or management exports look at the future and prepare for it. One important way to do this is to develop and train the workforce so that they are able to cope with new demands, new problems and new changes. Rapid development in technology call for continual training of experienced workers to be able to perform new and changing jobs for these reasons, almost all organizations today offer some kind of formal training with sole aim of developing employees performance towards achieving organizations goals and proper utilization of scarce resources.
The society belief in occupational training is demonstrated in many ways. The federal, state, and local governments for many years have supported training and apprenticeship programmes like the establishment of industrial training fund (I.T.F), National Directorate of Employment (N.D.E) Universities and schools of higher learning. An increased or desirable level of productivity and better performance of workers no doubt depends on proper training and development. The Administrative staff college of Nigeria (A.S.C.O.N) is one the training and apprenticeship programmes established by the federal, state and local governments.
A poor performance in the productivity of workers can also be said to arise from inexperienced and lack of required knowledge for the job at state. Thus, this explains the importance of management training and development.
1.2 Statement of the Problem
Workers in any organization constitute the most important asset in achieving organizational goals. Many organization have been affected negatively because of inappropriate skills of workers in the places of work due to lack of experience in their new places of works. This problem often leads to shutdown of production as a result of inappropriate training and development programmes on workers in most organisations.
There is the observation of general apathy towards workers by most organisations, for which first bank plc. Anyigba is no exception. This attitude by most organisations towards their staff gives room for poor performance, because inexperienced and unskilled personnel do not have the potentials needed or required to work up to expectation.
Poor training programmes is the bane of workers in first bank Nigeria, Anyigba. This is one potential source of frustration, which causes pent-up rage among the rank and file. Frustration can manifest itself in aggression against supervisor officers and the general public. It is regrettable to know that First Bank Nigeria Plc.Anyigba lack source of electrical supply, bus and periodic workshops, symposium are not provided. These serves as platform for better organisational performance with increased productivity from its workers.
1.3 Objectives of the Study
The general objective of the study is to assess the effect of employees training and development on organisational performance. However, the following specific objectives are pursued.
i. To identify the effect of management training and development, to organisational failure or success.
ii. To examine the relationship between employees training and development and organisational productivity.
iii. To identify how it has enhanced and improved productivity in terms of drastic reduction in industrial accident, disaster, and job satisfaction of the works.
iv. To identify financial factors that militates against training and development in First Bank Nigeria Plc. Anyigba.
1.4 Research Hypotheses
Hypotheses are very important for a research process since they guide the types of data to be collected in order to answer the research questions.
The hypotheses are tested as follows:
Hypotheses One
Ho: Formal staff training and development does not improved productivity.
Hi: Formal staff training and development leads to improved productivity.
Hypotheses Two
Hi: Training and development do not have significant impact on industrial accidents.
Ho: Training and development have significant impact on industrial accidents.
Hypotheses Three
Hi: Training and development do not have significant relationship with job satisfaction of workers.
Ho: Training and development have significant relationship with job satisfaction of workers.
Hypotheses Four
Hi: There is no significant relationship between fiancé and successful training and development programme.
Ho: There is significant relationship between fiancé and successful training and development programme.
1.5 Significance of the Study
A study of this kind will unravel the problems militating against effective training and development. It is also believed that, the study will provide an insight into past administrative problems and how much such problems can be solved. The study also explores the roles played by the management staff in the organisation. The findings of the study will provide a basis for the organisations managerial planning and development strategies.
1.6 Scope and Limitations of the Study
This study is limited to the effect of employees training and development on the staff performance in First Bank Nigeria Anyigba. The categories which the study covers within the company includes the following, top management staff, the middle management staff and operatives of the company.
The top management comprises of the directors and the controllers, the middle management is made up of the senior managers and junior managers who are usually at the supervisory level. The operators are the other categories of workers which include, machineries, factory workers, fire safety man, clerk, messengers, cleaners and so on.
A lot of problems were encountered in the process of writing this project and they all acted as one form of barrier or impediment, or the other to a smooth arrival of the desired result which includes the followings.
The obstacles faced in this research work include delay of vial information, failure to return questioners and time wasted because of reluctant posture of certain staff who were not willing to cooperate in giving out necessary assistance especially the junior and operative workforce on fear of intimidation, if they give their opinion.
1.7 Operational Definition of Terms
Apprenticeship Training: A prescribed period of training to learn an art or trade, usually under the supervision of skilled workers.
Automation: This is use of self-regulating machine in performing tasks.
On the job Training: A method of teaching in which the trainee is placed in the actual working environment under close supervision.
Employees: Training and Development: The acquisition of a particular skill for a particular task and capacities for future managerial task of increasing difficulties and scope which are planned by management.
Management: The direction of human behaviour towards a particular goal or objectives.
Moral: The reaction of all groups of workers towards their working condition and their relationship within themselves in an organisation.
Primary Data: Information obtained by the user from its original source.
Development: It is an improved and higher degree of differentiation and complex organisation of personality.
1.8 Organisation of Work
This research work has been structured into five chapters.
The first chapter deals with the introductory aspect of the work, it traces the background to the study and the research problem, it also states the aims and objectives of the study, scope and limitations of the study, the chapter also deals with the significance of the study and research hypotheses.
Chapter two of the work is the literature review. This chapter treats the views and opinions of various authors and authorities in management and human resources.
Research methodology is what is treated in chapter three. This covers the design, area of the study and some instruments used for data collection. This chapter also covers the method and sources of data collection. Data presented and analysed is stated in chapter four. Also, the hypotheses, which is stated in chapter one is tested in this chapter.
The last chapter is the concluding chapter of this research work. It summarises the findings, states our conclusion and recommendations.