Explore Project Topics on: CUSTOMER CARE AND CLIENT RETANTION

ABSTRACT This study assessed the relationship between customer care and customer retention a case of MTN -Uganda. The research was based on the bucket-mouth theory of customer retention. The general objective of the research was to investigate the relationship between customer care and customer retention. The specific objective were; to determine... Continue Reading

PREFACE The client’s care study is written in four chapters Chapter one is the introduction. It looks at the condition of patient. Chapter two looks at the literature review : anatomy and physiology of the stomach. Definition, causes, pathophysiology, signs and symptom,... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................ i APPROVAL .................................................................................................................................. ii DEDICATION... Continue Reading

ABSTRACT The study concentrated on the role of customer care on the performance of the microfinance institutions, a case study of Pride Microfinance Limited Kabalagala Branch. And the Objectives of the study was including, to determine the impact of employees training, how to examine employee’s behavior towards the customers, in providing... Continue Reading

In a setting like a bank, it is believed that “the customer is always right”. In other words, since the customers are always right, they are to be held in high esteem. That is, they should be treated in a special way. Therefore, language used by the staff in the customer care service unit ought to be polite in nature and its application when... Continue Reading

ABSTRACT  The study intended to establish the relationship between Customer care and organisational performance of selected tour and travel companies in Kampala, Uganda. it was guided by the following objectives; (a) To determine the profile of the respondent (b) to determine how communication influences the organizational performance; (c) to... Continue Reading

EXECUTIVE SUMMARY/ABSTRACT This thesis entitled “The effect of customer care on small business growth” is presented as a result of a research that was carried out in Smile Telecom Company limited at their head office in Kampala. The study was based on three specific objectives, i.e.; to examine the various customer care initiatives used in... Continue Reading

ABSTRACT The research was majorly carried out to establish the factors influencing the growth of customer care in small scale business enterprises; a case study of Kampala central Division, Kampala district. The study attempted to find out, analysis factors responsible for growth, problems, and solutions as well as prospects of small scale... Continue Reading

Zonkizizwe (Zulu; Eng: All Nations) is one of many informal settlements located South East of Johannesburg. Zonkizizwe has been founded in 1989. Today, it has an estimated population of 150 000 people. The majority of its residents are Zulu speaking people who migrated from KwaZulu/Natal to the metropolitan area of Johannesburg. The main... Continue Reading

Zonkizizwe (Zulu; Eng: All Nations) is one of many informal settlements located South East of Johannesburg. Zonkizizwe has been founded in 1989. Today, it has an estimated population of 150 000 people. The majority of its residents are Zulu speaking people who migrated from KwaZulu/Natal to the metropolitan area of Johannesburg. The main... Continue Reading

Zonkizizwe (Zulu; Eng: All Nations) is one of many informal settlements located South East of Johannesburg. Zonkizizwe has been founded in 1989. Today, it has an estimated population of 150 000 people. The majority of its residents are Zulu speaking people who migrated from KwaZulu/Natal to the metropolitan area of Johannesburg. The main... Continue Reading

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY It is now commonplace to reflect on the fact that the Nigerian population, like the populations of Western developed countries is aging. Aging will continue because of the... Continue Reading

ABSTRACT The emergence of android mobile applications has allowed small and large organizations to market their services effectively and efficiently in both domestic and international markets. The problem that led to the development of the system was poor communication between the organization and clients and also there was excessive use of paper... Continue Reading

Abstract K.M music and video library is located along Entebbe—Kampala highway at Ab~nta Ahabiri. K.M music and video library is privately owned and it puts into a high state of class for customers who utilize its facilities that is to say, in terms of video compact discs, digital video discs, to mention among other sorts of all audio and video... Continue Reading

PATRON -CLIENT   POLITICS AND NATIONAL DEVELOPMENT IN NIGERIA ABSTRACT The research provides an appraisal of  patron-client politics and national development in Nigeria. It provides both a conceptual and theoretical appraisal of   patron client politics and national development. INTRODUCTION Richard A. Joseph… is usually credited with first... Continue Reading

ABSTRACT In addition to sending messages between users, instant messaging systems allow users to exchange files. Current systems transfer files directly between peers rather than through the server, as with text messaging. In other words, the technique shown in Figure 2 is always used for file transfers. This peer-to-peer scheme is used to... Continue Reading

ABSTRACT Several network systems are built to communicate with one another as well as made available through service-oriented architectures. In this project, the client server architecture is used to develop a chat application. Firstly a chat application is created for both Client and Server which is based on Transmission Control Protocol (TCP)... Continue Reading

ABSTRACT In addition to sending messages between users, instant messaging systems allow users to exchange files. Current systems transfer files directly between peers rather than through the server, as with text  messaging. In other words, the technique shown in Figure 2 is always used for file transfers. This peer-to-peer scheme is used to... Continue Reading

INTRODUCTION Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. (Michie, 2002). According to Mojoyinola (2008), Stress is derived from the word “stringi”, which means “to be drawn tight”. Stress can be defined as a physical or... Continue Reading

INTRODUCTION Stress has been defined in different ways over the years. Originally, it was conceived of as pressure from the environment, then as strain within the person. (Michie, 2002). According to Mojoyinola (2008), Stress is derived from the word “stringi”, which means “to be drawn tight”. Stress can be defined as a physical or... Continue Reading

ABSTRACT The research on: 'Microfinance institutions and clients' welfare in Juba city.' The research involved 100 respondents. The research was guided by the objectives of the study. The research was guided by the objectives of the study. The objectives included; examining the services offered by microfinance institutions Juba city;... Continue Reading

Abstract The study was designed to determine the influence of e banking on customer services in Yobe state as perceived by bank customers. The specific purpose of the study were (1) to determine the extent commercial banks utilize e banking to influence customer services (2) the extent e banking influence the quality of customer service (3) the... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

ABSTRACT Organizations in the hospitality industry are employing various strategies to retain customers to their facilities due to the increasing competition in the industry and the complexity of customers demand. One key strategy is to ensure efficient customer service to patrons of hotels. This study examines the influence of customer service... Continue Reading

ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in  First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

ABSTRACT Background: In Low and Medium income countries (LMICs) focus antenatal care (FANC) services are so low, below the recommended threshold. In Uganda, high maternal and neonatal mortalities have been attributed to the severe variations in F ANC coverage in rural communities. Aim: This study was to determine factors affecting utilization of... Continue Reading

The aim of this study was to investigate the effect of customer service strategies on  customer loyalty of insurance firms. The study specifically sought to establish the  extent to which quality service, service bay ambience and technology support  strategies affect loyalty of CIC insurance Group customers in Nakuru County. In  order achieve... Continue Reading