Explore Project Topics on: BANKING SERVICE AND CUSTOMER SATIFACTION

ABSTRACT   This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.  To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road... Continue Reading

(A CASE STUDY OF ACCESS BANK DURING THE PERIOD 2009-2011) ABSTRACT The main of this study is to find out the extent of bank/customer relationship in Nigeria as a developing economy (a case study of Union of Bank Okpara Avenue Enugu). This work will be divided into five... Continue Reading

(A CASE STUDY OF FIST BANK NIGERIA LTD ENUGU) ABSTRACT This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship... Continue Reading

ABSTRACT This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu. To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff and customer of UBA Plc Agbani Road Enugu? To... Continue Reading

ABSTRACT   This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.  To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road... Continue Reading

CUSTOMER SERVICE AND ITS IMPROVEMENT IN THE NIGERIAN COMMERCIAL BANKING INDUSTRY. ABSTRACT This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu. To guide this study the following five research questions and two hypothesis tested were formulated:... Continue Reading

ABSTRACT   This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship marketing of banking industry in Enugu metropolis. This study has the following objectives: To find out whether the practice of... Continue Reading

ABSTRACT This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship marketing of banking industry in Enugu metropolis. This study has the following objectives: To find out whether the practice of... Continue Reading

ABSTRACT This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship marketing of banking industry in Enugu metropolis. This study has the following objectives: To find out whether the practice of... Continue Reading

ABSTRACT Organizations in the hospitality industry are employing various strategies to retain customers to their facilities due to the increasing competition in the industry and the complexity of customers demand. One key strategy is to ensure efficient customer service to patrons of hotels. This study examines the influence of customer service... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

The aim of this study was to investigate the effect of customer service strategies on  customer loyalty of insurance firms. The study specifically sought to establish the  extent to which quality service, service bay ambience and technology support  strategies affect loyalty of CIC insurance Group customers in Nakuru County. In  order achieve... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

Abstract The study was designed to determine the influence of e banking on customer services in Yobe state as perceived by bank customers. The specific purpose of the study were (1) to determine the extent commercial banks utilize e banking to influence customer services (2) the extent e banking influence the quality of customer service (3) the... Continue Reading

TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the behavioural aspect of management information system are Aggression Avoidance and projection on... Continue Reading

ABSTRACT This research project work was undertaken with a purpose of determining and evaluation of the effect of computerizing banking service and its efficiency on the banking services in Nigeria. The effect of computerizing the banking services on the... Continue Reading

IN GUARANTEE TRUST BANK, KANO ROAD BRANCH, KADUNA TABLE OF CONTENTS Title page                                                                                                 i Declaration       ... Continue Reading

(A CASE STUDY OF ANAMCO) ABSTRACT The topic to be studied is “The impact of personnel satisfaction on organizational growth and development” A case study of Anamco ltd Emene Enugu. Personnel satisfaction has been an issue that employers neglect for a very long time... Continue Reading

(A CASE STUDY OF ANAMCO) ABSTRACT The topic to be studied is “The impact of personnel satisfaction on organizational growth and development” A case study of Anamco ltd Emene Enugu. Personnel satisfaction has been an issue that employers neglect for a very long time... Continue Reading

DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading

TABLE OF CONTENTS  Title page  Approval page  Dedication  Acknowledgement Abstract  Table of contents  CHAPTER ONE:  Introduction  1.1 Background of study  1.2 Statement of the study  1.3 Purpose of the study  1.4 Signification of the study  1.5 Research question  1.6 Research hypothesis  1.7 Scope of the study  1.8 Definition of... Continue Reading

(A Study of Unity Bank in Kaduna Central Area, Kaduna)   ABSTRACT Efficient service delivery in the banking industry as in deed in every aspect of public service is a function of qualified and well trained personnel. This research project studies the... Continue Reading

(A CASE STUDY OF UNILEVER NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY The days of a customer adopting one product or company for life are long gone. With easy access and global competitiveness, customers are often swayed by advertisingand a chance at a... Continue Reading

  (A study of MTN users in Owerri) ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the... Continue Reading

INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has  grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading

PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duly accepts COMMERCIAL BANK: these are banks established to trade retail- banking services at a... Continue Reading

PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a... Continue Reading

INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading