Explore Project Topics on: impacts of employee renumaration on quality service delivery

The aim of every hotel is to deliver quality service that matches customers’ expectations in any  service encounter at the same time remaining profitable. The hotel industry in Kenya is faced with  competition emanating from a competitive market described by globalization, changing, and  soaring consumer demand for quality services, emerging... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

ABSTRACT This research work revealed the effect of quality service delivery on customers’ patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is... Continue Reading

IN FIRST BANK PLC, KADUNA CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though banks are... Continue Reading

                  CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank. Though... Continue Reading

               CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY The banking industry which is various bank put together to this industry consist of the central, commercial, merchant, development and saving banks. Central bank being the apex bank.... Continue Reading

Abstract in this research, the researcher shall extensively look at the challenges facing Judicial system in executing Justice in Uganda; this shall be done by centering at Masaka High court as case study. It is also worth looking at what the Judicial arm of the Government is all about? What are the requirements anyway for one to become a Judicial... Continue Reading

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC, KADUNA ABSTRACT This research work revealed the effect of quality service delivery on customers� patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that... Continue Reading

ABSTRACT National Hospital insurance fund has faced so many challenges regarding to service delivery. Majority of the national hospital insurance fund accredited facilities in Wajir County have failed to satisfy the customers or members. The problem has escalated to Mashaalah nursing home and even to Jeddah nursing home which are situated in Wajir... Continue Reading

ABSTRACT In the global market today, competition between various providers of service is brutal and firms in the service industry continuously endeavor to create, manage and maintain healthy relationships with customers, to gain competitive advantage over the others. When services are inappropriately handled and coordinated, the outcome is wrong... Continue Reading

TABLE OF CONTENT DECLARATION APPROVAL ii DEDICATION iii ACKNOWLEDGEMENT iv TABLE OF CONTENT v LIST OF TABLES vii LIST OF ABBREVIATIONS viii ABSTRACT ix CHAPTER ONE 1 BACKGROUND TO THE STUDY 1 1.0 Introduction 1 1.1 Background of the Study 1 1.2 Statement of the Problem 3 1 .3 The purpose of the study 3 1 .4. Objectives of the study 3 1 .4.1-... Continue Reading

The study carried was based on the introduction of automated teller machines and service quality delivery in the banking industry. The purpose of the study was basically to find out whether the introduction of automated teller machines has improved the quality of service and delivery in the banking industry. What inspired the researcher to carry... Continue Reading

ABSTRACT Internal audit is an independent, objective assurance and consulting activity designed to add value and improve an organizations operation. This study was intended to identify the role of internal audit at the Arusha International conference centre. AICC is the government organization which deals with hospital services, conference service... Continue Reading

TABLE OF CONTENT DECLARATION APPROVAL CHAPTER ONE BACKGROUND TO THE STUDY 1.0 Introduction 1.1 Background of the Study i 1.2 Statement of the Problem 3 1.3 The purpose ofthe study 4 1.4. Objectives of the study 4 1.4.1 General objective 4 1.6. Scope of the study 4 1.6.] Content scope 4 1.6.3 Time scope 5 1.7. Significance of the study 5 1.9... Continue Reading

ABSTRACT Limited employee participation witnessed in the public sector has persistently resulted to poor service delivery. Therefore employee participation should take the center stage as it constitute a powerful force for re-energizing service delivery. However this has not been the case at NCWSSC as evidenced by the poor water supply and... Continue Reading

TABLE 01? CONTENTS ~ DECLARATION ).)~t S •~ibDV ~I ~ . 11 DEDICATION iii . ACRONYMS v ABSTRACT ix ‘‘II Pl’ERONF 1 .S fEODI ‘CT!ON 1 1.! Background ofthe study I 1 .1 .1 1 listorical Perspective I 1.1.2 Theoretical Perspective 6 .! .3 Conceptual Perspective 7 .: .4 Contextual perspective 8 1.2 Problem Statement 9 1.3 Purpose ofthe study... Continue Reading

ABSTRACT This research work focused on the acceptance of “Electronic Health Record for Improving Quality of Health Service Delivery. The study was carried out at Aminu Kano Teaching Hospital, Kano State, Nigeria with three specific objectives: investigating the level of Acceptance of Electronic Health Records; Extent at which Electronic Health... Continue Reading

USE OF RAW MATERIALS INSPECTION AND ITS IMPACTS ON QUALITY OF PRODUCTION CHAPTER I: Introduction 1.1            Background of the Study The ideal situation for inspection is of course one in which no inspection is necessary. This is because the quality assurance effort cooperatively mounted by the purchaser and supplier has resulted in... Continue Reading

Nigeria, which yearns to catch up . lather nations in the race towards socio-economic a nd industrial development after almost a century of backwardness under British  rule. However an effective civil service had eluded us as a result of the  imperfections inherent in the nations socio-economic and political systems.  Since independence there... Continue Reading

ABSTRACT The main purpose of this research project is to examine the impact of employee development on employee performance in Federal Inland Revenue Service, Abuja. Structured questionnaires using the 5-point Likert scale were distributed to 255 employees of Federal Inland Revenue Service, Abuja. With a response rate of 74% (191 responses), the... Continue Reading

ABSTRACT Promotion policies increase morale, productivity and employment satisfaction, and to decrease turnover by rewarding employees who possess the desire, commitment and qualifications to advance within the organization. In addition to delivering value to customers and increasing the wealth of shareholders or owners, state owned enterprises... Continue Reading

Service delivery is the main mandate of the public sector and efficiency is critical to  service delivery. However, the public sector has experienced several challenges in  service delivery provision that impact the quality, timeliness and costs of these  services. In the Directorate of Immigration and Registration of Persons ... Continue Reading

ABSTRACT Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of... Continue Reading

Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing... Continue Reading

AN ASSESSMENT OF TOTAL QUALITY MANAGEMENT (TQM) IMPACTS ON BANKS PERFORMANCE IN NIGERI A (A CASE STUDY OF FIRST BANK NIGERIA PLC.) ABSTRACT The purpose of this study is to gain a better understanding of the theoretical and empirical relationship between Total Quality Management and some measure of banking performance. (Profitability, Speed Service... Continue Reading

ABSTRACT  This study sought to establish whether there was any significant influence on employee performance owing to the existing employee retention practices put in placein the Administration Police Service within Nyandarua County. This study’s objectives were; to find out the effect of training and development on employee performance in... Continue Reading

ABSTRACT The purpose of the study was to find out the impact of training on employees retention in Concern World wide Uganda. The objective of the study was to establish the relationship between training and retention of employees, to examine the impacts of training on retention of employees in organization, to examine the training methods used in... Continue Reading

The study sought to find out the effects of Rapid Results Initiatives (RRI) on service delivery  in the civil service of the republic of Kenya. The research covered Mombasa County which  comprises of four Sub Counties namely; Likoni, Changamwe, Kisauni and Mombasa and  basically focused on the employees of the departments of Coordination of... Continue Reading

ABSTRACT Customer service is an important aspect of whole business process. In today‟s global competitive environment delivering quality service is considered as an essential strategy for success and survival. The general objective of the study aims at determining the effect of marketing communication strategies and service quality in the Mobile... Continue Reading

ABSTRACT  With recent advances in wireless technology, users of wireless network now expect quality of service and performance comparable to what is available in fixed networks. The IEEE 802.11e Medium Access Control (MAC) is an emerging supplement to the IEEE 802.11 Wireless Local Area Network (WLAN) standard that supports Quality-of-Service... Continue Reading